Refund policy

Last updated: 26 September 2026

Try everything for 14 days before you pay. After that, we refund you if the software does not work as described.

Try first

You can try every paid feature for 14 days before you pay: on request we send you a 14-day trial licence file (a normal licence file that stops after 14 days). When you buy, you confirm that you used the trial and tested the functions you are buying. Once your licence has been issued, there is no refund for a change of mind.

If it does not work

If a feature does not work as described and we cannot fix it, we will refund you, in whole or in part. Write to [email protected] with what went wrong and the details of the purchase: your full name, email and tax number (the tax number of your country), as on the invoice, and the invoice number. We need them to match the request to the payment. We refund by bank transfer to the account the payment came from, normally within 10 business days, and the licence ends.

Renewals

Nothing renews by itself: about 30 days before the end of a term we send you an invoice for the next year, and you only pay it if you want to continue. So there are no refunds of renewals that were not wanted.

Your legal rights

This policy adds to, and does not reduce, any rights you have by law. If you buy as a consumer, your legal rights stay, including any statutory right of withdrawal and the legal guarantee that apply in your country.

Payment provider

Today we issue the invoice and receive the payment ourselves. If we later use a payment provider acting as seller of record, we will say so before you buy, and refunds are then issued through it and its own refund terms also apply.