Refund policy

Last updated: 26 September 2026

If a paid licence is not right for you, we would rather refund you than keep your money.

14-day refund

Ask for a refund within 14 days of each purchase and we will refund it in full, for any reason. Write to [email protected] with your order or licence number. We refund to the payment method you used, normally within 10 business days, and the licence is switched off.

Renewals

You can cancel at any time before the renewal date and you will not be charged again. If a renewal was charged and you did not want it, tell us within 14 days and we will refund it.

After that

Outside those periods we do not normally refund a term that has started, but write to us if something went wrong: if a feature does not work as described and we cannot fix it, we will find a fair solution, which may include a partial refund.

Trial

You can try every paid feature for 14 days before you pay, so we recommend using the trial first.

Your legal rights

This policy adds to, and does not reduce, any rights you have by law, including any statutory right of withdrawal that applies to consumers in your country.

Payment provider

If your purchase is processed by a payment provider acting as seller of record, refunds are issued through it and its own refund terms also apply.